Cancelled, did not finish, or the wrong account.
- "Connection was cancelled" — the Google screen was closed before approving. Nothing was shared; just connect again from My Business.
- "Didn't finish" — something went wrong on the way back from Google. Try again; if it keeps happening, try a different browser or turn off private browsing.
- Wrong Google account — disconnect on My Business, then reconnect and pick the account that manages your business.
- Business Profile not showing — make sure the Google account you connected is an owner or manager of the Business Profile.